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Your First Agent

Create an AI assistant that can take actions.

What We're Building​

A customer support agent that:

  • Answers questions about your company
  • Looks up order information
  • Escalates when needed

Step 1: Create the Agent​

  1. Click Agents in the sidebar
  2. Click New Agent
  3. Configure:
    • Name: "Support Assistant"
    • Model: GPT-4

Step 2: Write the System Prompt​

You are a helpful customer support agent for Acme Inc.

Your responsibilities:
- Answer questions about products and services
- Help customers track their orders
- Handle basic inquiries professionally

Guidelines:
- Be friendly and professional
- If you don't know something, say so honestly
- For complex issues, offer to escalate to a human

Step 3: Add Tools​

  1. Click the Tools tab
  2. Add an order lookup tool:
    • Name: lookup_order
    • Description: "Look up order details by order ID"
    • Parameters: orderId (string, required)

Step 4: Test​

Use the built-in chat:

User: Hi, I need help with order #12345

Agent: I'd be happy to help! Let me look that up for you.
[Agent uses lookup_order tool]
Your order was placed on December 20th and is being shipped.

Step 5: Deploy​

  • Chat Widget — Add to your website
  • API — Integrate into your app
  • Slack — Connect to a channel