Event Triggers

React to events from integrations and the platform.

Integration Events

Integration	Events
Shopify	New order, Order updated, Product created
Slack	Message received, Reaction added
HubSpot	Contact created, Deal updated
WhatsApp	Message received
Instagram	Comment received, DM received

Platform Events

• Workflow completed
• Agent conversation started
• Error occurred

Event Data

// Shopify new order
{
    {
        trigger.event;
    }
} // "shopify.order.created"
{
    {
        trigger.payload.orderId;
    }
} // Order ID
{
    {
        trigger.payload.customer;
    }
} // Customer details

// Slack message
{
    {
        trigger.event;
    }
} // "slack.message.received"
{
    {
        trigger.payload.text;
    }
} // Message content
{
    {
        trigger.payload.channel;
    }
} // Channel ID

Event Filtering

Filter events to only trigger on specific conditions:

// Only orders over $100
trigger.payload.total > 100;

// Only messages from specific channel
trigger.payload.channel === "C123456";