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Event Triggers

React to events from integrations and the platform.

Integration Events​

IntegrationEvents
ShopifyNew order, Order updated, Product created
SlackMessage received, Reaction added
HubSpotContact created, Deal updated
WhatsAppMessage received
InstagramComment received, DM received

Platform Events​

  • Workflow completed
  • Agent conversation started
  • Error occurred

Event Data​

// Shopify new order
{{trigger.event}}              // "shopify.order.created"
{{trigger.payload.orderId}}    // Order ID
{{trigger.payload.customer}}   // Customer details

// Slack message
{{trigger.event}}              // "slack.message.received"
{{trigger.payload.text}}       // Message content
{{trigger.payload.channel}}    // Channel ID

Event Filtering​

Filter events to only trigger on specific conditions:

// Only orders over $100
trigger.payload.total > 100

// Only messages from specific channel
trigger.payload.channel === "C123456"