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Building Agents

Create and configure AI agents in FlowMaestro.

Creating an Agent​

  1. Navigate to Agents and click New Agent
  2. Set the agent's name, description, and AI model
  3. Write the system prompt defining behavior
  4. Add tools (integrations and workflows)
  5. Attach knowledge bases

Configuration Options​

Model Selection​

  • GPT-4 — Best for complex reasoning
  • GPT-3.5 — Faster, more cost-effective
  • Claude — Strong at following instructions

System Prompt​

You are a helpful customer support agent for Acme Inc.

Your responsibilities:
- Answer questions about products and services
- Help customers track their orders
- Handle basic inquiries professionally

Guidelines:
- Be friendly and professional
- If you don't know something, say so
- For complex issues, offer to escalate to a human

Tools​

Add tools the agent can use:

  • Integrations — Slack, Shopify, HubSpot, etc.
  • Workflows — Call your custom workflows
  • Knowledge Search — Query your knowledge bases

Deploying Agents​

Deploy your agent to:

  • Chat widget — Embed on your website
  • API — Integrate into your applications
  • Integrations — Connect to Slack, Discord, etc.