Agents are AI-powered assistants that can hold conversations, remember context, and take actions.
Agents vs Workflows
| Feature | Workflows | Agents |
|---|
| Execution | Linear, predictable | Dynamic, AI-driven |
| State | Stateless | Maintains conversation memory |
| Control | You define every step | AI decides what to do |
| Best for | Repeatable automations | Conversational interfaces |
Key Capabilities
| Capability | Description |
|---|
| Conversations | Natural language chat with context retention |
| Memory | Remember previous interactions and facts |
| Tools | Execute actions via integrations and workflows |
| Knowledge | Access your uploaded documents |
How Agents Work
- User sends a message to the agent
- Agent processes the message with its AI model
- Agent decides whether to respond or take action
- If action needed, agent calls tools (integrations, workflows)
- Agent responds with the final answer
Use Cases
- Customer Support — Answer questions using your knowledge base
- Sales Assistant — Qualify leads and book meetings
- Internal Helper — Look up information and perform tasks
- E-commerce Bot — Check orders and handle returns